Refund policy
Here's a professional refund policy for VaultHaul:
VaultHaul Refund & Return Policy
Last Updated: March 2026
At VaultHaul we stand behind every product we sell. Your satisfaction is our priority and we're committed to making every experience a great one.
30-Day Return Window
We accept returns within 30 days of delivery. To be eligible for a return your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
How to Request a Refund
- Email us at vaulthaul.support@gmail.com with your order number and reason for return
- Our team will respond within 24–48 hours with return instructions
- Once your return is received and inspected we will notify you of your refund approval
- Approved refunds are processed within 5–7 business days back to your original payment method
Damaged or Defective Items
If your item arrives damaged or defective contact us immediately at vaulthaul.support@gmail.com
with:
- Your order number
- A photo of the damaged item
We will send a free replacement or issue a full refund — your choice. You will never be asked to ship back a damaged item.
Wrong Item Received
If you received the wrong item we'll make it right immediately. Contact us within 7 days of delivery and we'll send the correct item at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Items returned after the 30-day window
- Items showing signs of use or damage caused by the customer
- Items returned without original packaging
Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours your order may already be processed and shipped — contact us immediately at vaulthaul.support@gmail.com and we'll do our best to help.
Shipping Costs for Returns
- If the return is due to our error — we cover return shipping
- If the return is a change of mind — customer covers return shipping
Late or Missing Refunds
If you haven't received your refund within 7 business days:
- Check your bank account again
- Contact your credit card company — processing times vary
- If you've done both and still have no refund contact us at vaulthaul.support@gmail.com
Contact Us
📧vaulthaul.support@gmail.com
⏰ Response time: Within 24–48 hours
We're real people who care about your experience. Reach out anytime and we'll make it right.